File:RMV AAA Westwood Ribboncutting, December 3, 2014 (15913195356).jpg

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MassDOT Acting Secretary & CEO Frank DePaola, Registrar of Motor Vehicles Celia J. Blue and executives from AAA Southern New England today in Westwood launched the first of six new AAA Registry Services locations that will provide RMV license and registration renewal services to members.

“Improving service delivery in a cost-effective manner is at the core of this public-private partnership with AAA,” said Acting Secretary DePaola. “Essentially doubling the Registry transactions offered and doubling the locations greatly increases our reach to our thousands of mutual customers.”

“Our model for delivering extraordinary customer service relies on meeting our customers where they are,” said Registrar Blue. “AAA is a well-known and trusted organization; our partnership will save time for all customers as AAA members take advantage of these new services.”

“The expansion of the AAA/RMV partnership into six additional AAA offices provides added convenience and choice for Massachusetts’ motorists,” according to AAA Southern New England President and CEO Mark A. Shaw. “Launching the service in our Westwood, Rockland, Newburyport, Burlington, Somerset and Newton offices should be beneficial to all RMV customers across the Commonwealth,” he added.

AAA members may renew or get a duplicate license or ID card, register their passenger vehicles or commercial vehicle under 55,000 pounds. New AAA services include the commercial renewals, as well as registration amendments and transfers, and duplicate titles. For a complete list of transactions, visit <a href="http://www.aaa.com/registry" rel="nofollow">www.aaa.com/registry</a>. AAA offers its members the only in-person, RMV services available on the weekend, Saturday mornings from 9am -1pm. RMV services are now available at AAA SNE locations in Framingham, Plymouth, South Dennis, Westwood and Worcester. Transactions at the Boston AAA location are no longer available. Expansion locations were selected based upon customer volume and nearby RMV branches. The following AAA SNE locations will be performing Registry transactions by early 2015: Rockland, Burlington, Newton, Newburyport and Somerset.

The expansion of public-private partnerships is included in the RMV’s recently released 10 Point Customer Promise. The customer promise comprises current, ongoing and future initiatives that the RMV has in development to better the Registry experience. At the core of the promise is the effort to diversify our service delivery channels and provide extraordinary customer service. Point six focuses on meeting customers where they are through the continued pursuit and expansion of public-private partnerships with industry partners like AAA, dealerships, driving schools, health care providers and insurance agents.
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Source RMV AAA Westwood Ribboncutting, December 3, 2014
Author MassDOT

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This work is in the public domain in the United States because it was a Commonwealth of Massachusetts public record disseminated by a Commonwealth agency or the Massachusetts Archives. Massachusetts' Secretary of the Commonwealth has stated that such works can be copied and used for any purpose. This copyright does not extend to those records created, received, or under the custody of municipalities by M. G. L. c. 66, § 7, unless otherwise stated, nor does this apply to copy-written materials for commercial purposes received by employees of the Commonwealth.
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A Guide to the Massachusetts Public Records Law, Published by William Francis Galvin, Secretary of the Commonwealth Division of Public Records, (Updated January 2017) can be found at https://www.mass.gov/files/2017-06/Public%20Records%20Law.pdf and page 7 says:

"With the exception of situations in which a records custodian is withholding records pursuant to Exemption (n), inquiries into a requester's status or motivation for seeking information are expressly prohibited. [1] Consequently, all requests for public records, even if made for a commercial purpose or to assist the requester in a lawsuit against the holder of the records, must be honored in accordance with the Public Records Law."

  1. ↑ See G. L. c. 66, § 10(a) (public records are to be provided to “any person”); see also 950 CMR 32.05(5) (custodian prohibited from inquiring into a requester’s status or motivation); but see G. L. c. 4, § 7(26)(n) (a records custodian may ask the requester to voluntarily provide additional information in order to reach a “reasonable judgment” regarding disclosure of responsive records).
Definition of "public record"

Public records are defined in A Guide to the Massachusetts Public Records Law, Published by William Francis Galvin, Secretary of the Commonwealth Division of Public Records, (Updated January 2017) at https://www.mass.gov/files/2017-06/Public%20Records%20Law.pdf on page 40, under M. G. L. c. 4, § 7(26) as:

all books, papers, maps, photographs, recorded tapes, financial statements, statistical tabulations, or other documentary materials or data, regardless of physical form or characteristics, made or received by any officer or employee of any agency, executive office, department, board, commission, bureau, division or authority of the commonwealth, or of any political subdivision thereof, or of any authority established by the general court to serve a public purpose, or any person, corporation, association, partnership or other legal entity which receives or expends public funds for the payment or administration of pensions for any current or former employees of the commonwealth or any political subdivision as defined in section 1 of chapter 32, unless such materials or data fall within the following exemptions found on page 40

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This is consistent with the statement at http://www.sec.state.ma.us/ARC/arcres/residx.htm:

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