File:Bell telephone magazine (1922) (14775892773).jpg

Identifier: belltelephonemag4344amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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to do the essential paper work promptly andaccurately (as one service representativeput it, you really have to like to doclerical work, as well as talk to people, inthis job). Such a combination seems tobe in short supply these days; over thepast decade only about one in 100 of theap()licants who come to the emi)loymintoffices measure up to these reciuirements.To enlarge this market has become amajor challenge. Qualified applicants for the servicerepresentatives job come from severalsources. They are recruited from a widerange of age groups and educationalbackgrounds: high school graduates withone or more years business experience;some come directly from high school;others have a year or two of college—either junior college or those who havehad to drop out of four-year colleges,perhaps for financial reasons. Some aregraduates of four-year colleges. Oneespecially productive source is found in Service representative trainee receives un-the-joh training; with help fruni her instructor.
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36 promotion from within the company andthrough interdepartmental transfers. Inaddition, increasing attention has beenpaid recently to attracting older womento the job, former service representativesor others perhaps whose children aregrown and who are now looking for jobs.The task of recruiting is two-fold; one,to find the qualified applicants and, two,to make sure the applicant is suited tothe job. The job has challenge and vari-ety, but most certainly it is not easy—the pace is fast; there is a lot of work; Instructor makes point to trainees on use ofhandbook, containing essential day-to-dayreference material, in classroom training.

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