File:Bell telephone magazine (1922) (14751992341).jpg

Identifier: belltelephonemag00vol2930amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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job. Since in hergroup there are representatives invarious stages of development, eachmust be given tailor made helpand assistance. Because there are somany matters to which the super-visor must give attention, to be ef-fective she must plan the use of herown time carefully. Only in this waycan she insure keeping closely intouch with her people, knowing whathelp they need, and being effective inshowing them how to do the bestpossible job. Only in this way canshe make sure that a consistentlyhigh quality of work is done. Most of the supervisors time eachday is spent circulating in her group.She keeps in constant touch with thework passing through the office, tak-ing such steps as are necessary to de-termine whether customer contactsare being handled accurately, prop-erly and with good overtones;whether good business and customerrelations judgment is being exercised,as in the case of deciding upon actionto be taken in collecting outstanding i95i Women as Business Office Supervisors 109
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The supervisor holds frequent group meetings, in order to keep her representatives postedon matters of general interest and give them opportunity to exchange ideas and experiences bills; whether the work is being wellorganized to ensure the maximumof efficiency and speed and in doingfirst things first. When she has a first-hand pictureof the strengths and weaknesses ofeach representative, the supervisorcan undertake careful study to de-cide the probable causes for anysituations needing improvement andthe appropriate corrective action.Since there are usually many possiblecauses which affect performance, thesupervisor must be sure to locate thetrue one in each case in order to giveconstructive help. She must con-sider, for example, whether the rep-resentatives difficulty is due to lackof knowledge, not understanding ob- jectives, inefficient work organiza-tion, trying to carry too muchwork, carelessness, or some personaltrouble. This method oi operating—con-stantly circulating through

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