File:Bell telephone magazine (1922) (14751923221).jpg

Identifier: belltelephonemag00vol2930amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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illing these requests seems to bea remarkably easy no-trouble-at-allmatter, and that is the way we want it to be. Actually, however, a con-siderable amount of know-how isrequired on the part of the operatingforce to handle these calls accuratelyand speedily and with the degree offriendliness and courtesy that is char-acteristic of our telephone service.This operating skill is a product ofthe careful training which the oper-ators receive. The number of telephone opera-tors requiring training throughoutthe Bell System is substantial. To-tals vary from year to year, depend-ing on the growth of the serviceshandled by operators and on the re-placements required for operatorswho leave the company for onereason or another. Recently, in oneyear it was necessary to train 140,000new operators; an average over thepast ten years would come fairly closeto 70,000. The recruiting, interview-ing, and hiring of these girls is an ex-tremely interesting story, but here 120 Bell Telephone Magazine SUMMER
Text Appearing After Image:
Two new operators, with a service assistantreceive instruction in the fundmentals between them,of a call we are going to consider the usualprocedures which are followed intraining operators after they havebeen employed.* Stages of Training From the day the successful appli-cant for the position of telephoneoperator enters the central office, hertraining is carefully planned and dili-gently carried out, so that she maybecome a capable, confident, effec-tive, and happy member of the op-erating group. This is no over-nightproject. In fact, the various trainingphases extend over a fairly long pe-riod of time. First, there is the initial trainingperiod, when the operator learnssuch fundamentals as to how to han- * See Hiring a Quarter of a Million Wo-men,—Magazine, Autumn 1946. die switchboard equip-ment correctly and howto complete the morecommon types of callsshe will receive fromcustomers. This gen-erally takes from oneto three weeks, depend-ing on whether the in-struction being given

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