File:Bell telephone magazine (1922) (14569459239).jpg

Identifier: belltelephonevol3132mag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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giv-ing good service Is everybodys busi-ness in a central office. Above all,there are the customers reactions:favorable, or unfavorable, oral orwritten. Service consciousness beingwhat it is In the Traffic Department,chief operators are ever alert forindications of trends toward slow orpotentially unsatisfactory service, sothat prompt action can be taken be- fore real trouble develops and thecustomer notices It. Administration of the Force A MAJOR RESPONSIBILITY In giving service is the organization of the op-erating force. It Is necessary to have an adequatenumber of operators and service as-sistants on duty during the hoursthey are needed. Usually, central of-fices show definite traffic patterns.For example, offices which servewholly business areas are usuallybusy throughout the day, with de-creased traffic in the evenings. Of-fices which serve preciominantly resi-dential areas are busiest morningsand evenings. If the office serves a military es-tablishment, evening and Sunday traf-
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Chief Operators hear one of their committees make a report at a conjereiice held at a college discussion center 1952 The Systems Chief Operators 143 fie will be heavy, because men andwomen in the countrys services needno publicity to make them aware ofthe value of telephone communica-tion. Conversations with the homefolks are one of the average servicemans or service womans favoriterelaxations. The entire central of-fice force is aware of what these callsmean to service personnel—as wit-ness the following incident. An unusually large number ofships arrived at a Navy base on aFriday night. The boys had been atsea a long time and, judging frompast experience, the central officeserving the area would be floodedwith calls over the week-end. Thechief operator asked all operatorsscheduled to be off Saturday or Sun-day if they would be willing to workon both days. Not only did everyone volunteer to work, but there wasnot a single absentee, and a recordnumber of toll calls was completed.On

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