File:Bell telephone magazine (1922) (14568659847).jpg

Identifier: belltelephonemag00vol2930amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

View Book Page: Book Viewer
About This Book: Catalog Entry
View All Images: All Images From Book
Click here to view book online to see this illustration in context in a browseable online version of this book.

Text Appearing Before Image:
things: in-quiries about rates, orders for serv-ice, some question about a bill, or adifficulty they want adjusted. If they want information, I eithergive it to them or see to it that some-one else does. If they want something done, Itake care of it or make sure it getsthe proper attention. I am also responsible for the col-lection of these customers bills. My job requires me to deal withthe other departments of the Com-pany and to know quite a bit aboutwhat they do. There is a lot of variety in mywork. That is one reason why it ap-peals to me. Another is that I likedealing with people and helpingthem. I feel I have much responsibility,and opportunity to use my ownjudgment. Why is this business office job so ap-pealing to Miss Smith and her thou-sands of colleagues? It is largely be-cause of the Bell Systems concept ofthe place of the business office in tele-phone company operations, the highstandards set for its service and cus-tomer relations and what is done toinsure meeting them.
Text Appearing After Image:
A challenging feature of the service representatives job, which helps tomake it particularly interesting, is the great variety of matters she is called upon to handle for customers ISO Business Office 151 Vhere the Business Office Fits In (he business office has been es-ablished as the place for customerso get in touch with, as one Bell tele-)hone company tells them in the tele->hone directory, to arrange forhanges in your service; answer ques-ions about your bill; furnish infor-nation on other telephone matters orlelp you in any service difficulty whichlas not been taken care of to youratisfaction. The business office also has otherunctions which are handled by othermployees, and not by service repre-entatives, such as handling paymentsrom customers, coin telephone col-ection work, and typing of ordersor service. The Bell System believes that onlyhe best possible handling of business-)ffice contacts is satisfactory to cus-omers. The volume of these con-tacts alone would make them

Note About Images